Information for customers of Federal Express Same Day Service.
Thank you for your patronage. Velocity Tech Solutions will do its very best to get your part or server to you via Federal Express Same Day Service.
Be aware that once your item has left our facility we are unable to impact the timeliness of your shipment, as control of the package has moved to our shipper, Federal Express.
Also, be aware that Federal Express does not make refunds for the following conditions, so we are unable to make refunds to you for the types of late shipping failures listed below:
- Weather related failures.
- Mechanical problems.
- Commercial connecting flight failures.
- Closed freight desks at airports.
- Incorrect addresses.
- Theft of stolen packages, after delivery.
While Federal Express’ Same Day Shipping service has a high on-time delivery success rate, it is not 100%. Additionally, if you choose a connecting flight (non-direct flight) option, the on-time delivery success rate falls significantly.
Please affix your signature and date below to verify you have understood these limitations of the Federal Express Same Day Service option and also our inability to impact the timeliness of the shipment once it is to the carrier, or our ability to grant shipping refunds for the above service failures.
Furthermore, we will NOT re-ship the product via same day on our account for ANY reason.
I) Sales Tax applies to MN (Minnesota) customers only unless MN customer provides Velocity Tech Solutions with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Velocity Tech Solutions' acceptance of the order.
II) Ground shipments placed after 3:30 PM Central Time are subject to shipping on the next business day. The best way to ensure that your order is received is to call us (888-784-2088 or 651-633-0095). We welcome your inquiry on the status of your order/s. We understand emergencies and we will work to accommodate you.
III) Orders placed during the weekends or holidays are shipped the next business day, unless you contact contact us via our Emergency Order Line at 651-242-9390 (Subject to a $100 per order surcharge).
IV) We are not responsible for severe weather delays at origin or destination of any item sold.
V) We do not ship to guest at hotels.
VI) All Shipments are Based on Business day Travel not including Saturday or Sunday (with the exception of Saturday Delivery or Same Day Delivery, through special arrangement).
VII) We do not ship to PO Boxes.
VIII) Additional charges apply for upgrading the shipping method. Customers requesting upgrades on shipment must contact customer service.
IX) Shipping Definitions (When placed during business hours - Monday through Friday 7 AM to 6 PM Central Time on a business day):
- Same Day Delivery (Phone Orders Only) - Same Day (typically) when placed before 2 PM Central Time (based on flight availability and times provided by airlines at nearest airport to the ship-to location)
- Saturday Delivery (Phone Orders Only) - by Noon on Saturday in MOST areas
- First Overnight - by 8, 8:30, 9 or 9:30 AM, in MOST areas
- Priority Overnight - by 10:30 AM Next Business Day in MOST areas
- Standard Overnight - by 3 PM or 4:30 PM Next Business Day
- 2 Day A.M. (Phone Orders Only) - by 10:30 AM in 2 Business Day in MOST areas
- 2 Day Service - 2 Business Days
- Express Saver - 3 Business Days in Most Areas
- Ground - 1 - 7 Business Days
NOTICE: We are NOT responsible for weather delays experienced by our carriers. We cannot guarantee exact shipping times regardless of Carrier Claims. If the carrier is late through no fault of our own, no credit for shipping will be issued. Please call in the order if you have specific time requirements and expectations.
Any Shipments refused by recipient are not entitled to any shipping refunds, or any expenses incurred to have the package returned to Velocity Tech Solutions.
SHIPPING DURING THE HOLIDAY SEASON: PLEASE NOTE THAT FED EX DOES NOT GUARANTEE A COMMITMENT TIME FROM MONDAY DECEMBER 19TH THROUGH SATURDAY DECEMBER 24TH. IF YOU HAVE ANY QUESTIONS PLEASE CONTACT US.