Spring Break is upon us. Each year around this time, I think about one of my favorite Velocity Tech Solutions “saving asses among the masses” stories.
This is Minnesota and spring break can feel more like winter solstice, so when families can actually get a room at the Water Park of America they feel like a Florida vacation without being in Florida. That is a BIG Deal!
I was the lucky one to carry the emergency phone that night. I happened to be at a social event with our President, Kay Winchell, which was a bonus for the customer since she is a network engineer in disguise.
I answered the phone at 10pm and I heard panic. A server was down and so was the Water Park of America! Kids were crying, parents were screaming, parents were weeping. It was pandemonium! The tech from Water Park of America was beside himself. He had spent the entire day dealing with another vendor and paid for parts to be couriered across the Twin Cities multiple times and the server was still not repaired. That vendor had not asked questions and just kept throwing parts at him without helping troubleshoot the issue.
We met him at the office and he was so exhausted he couldn’t remember the model of the server . We walked around our warehouse for an hour (It’s a big warehouse!) and he finally saw the server that was the same model.
The tech rushed back with the cache module that was needed and within an hour the Water Park of America was up and running and our customer was ecstatic! (And so were the parents that promised the kids the water slide that was as dry as a bone all day long!) We helped the tech become the Hero instead of the Villain. The only thing that could have gone better was if he had found us much earlier!