Velocity Tech Solutions offers the following Returns and Limited Warranty Policy:
Return Material Authorizations:
To Receive an RMA (Return Material Authorization)
- Go to our Returns Form.
- Once you have filled out the form, you will be contacted with an RMA#.
- Package the item(s) to be returned, securely. Affix the RMA number to the outside of the box(es). It is also very helpful to have a copy of the invoice in the box(es).
- Ship the item(s) back to:
Velocity Tech Solutions
Attn: RMA Department
2273 County Rd. C West
Roseville, MN 55113
PERSONAL WILL CALL / PICK UP POLICY- For all personal pick up orders, please provide matching Drivers License and Credit Card that was used for the purchase.
The customer must return the exact items originally purchased along with RMA number within fifteen(15) days after you receive replacement parts or products. Any customer failing to return the products within fifteen (15) days may be charged for all replacement products.
In the event of a return NOT due to material defect of the item, the following policy shall also apply: The item must be returned to Velocity Tech Solutions at your cost and expense within 30 days of the purchase of the item. An RMA number must be granted by customer service prior to shipment back to Velocity Tech Solutions. Packaging must be appropriate. If the item is damaged in shipping back to us due to poor or improper packaging, no return will be given. Item must be complete with all parts and components as originally shipped. If the item is incomplete, no return will be given. The item will be inspected for completeness and tested for functionality.
Once we receive the item back, we will process a return within 7 days. You will be refunded by the same method as the original payment.
Upon completion of said process, you may be subject to a restocking fee of 15%, along with any outbound shipping costs and credit card fees. The balance of the purchase price will be refunded to the customer. Refunds will be held if the original method of payment has not yet cleared.
Please note that any physical damage or defacing of the product (such as writing the word "failed" directly on the product) may result in refusal of refund.
SOFTWARE - Any software purchased at Velocity Tech Solutions may not be returned at any time.
REFUSED DELIVERY - If you refused a delivery or if a product is returned to us because you provided an un-deliverable shipping address, a restocking fee of 20% plus $15 refused delivery fee will be deducted from your payment and shipping and handling will not be refunded.
Information for customers of Federal Express Same Day Service.
Thank you for your patronage. Velocity Tech Solutions will do its very best to get your part or server to you via Federal Express Same Day Service.
Be aware that once your item has left our facility we are unable to impact the timeliness of your shipment, as control of the package has moved to our shipper, Federal Express.
Also, be aware that Federal Express does not make refunds for the following conditions, so we are unable to make refunds to you for the types of late shipping failures listed below:
- Weather related failures.
- Mechanical problems.
- Commercial connecting flight failures.
- Closed freight desks at airports.
- Incorrect addresses.
- Theft of stolen packages, after delivery.
While Federal Express’ Same Day Shipping service has a high on-time delivery success rate, it is not 100%. Additionally, if you choose a connecting flight (non-direct flight) option, the on-time delivery success rate falls significantly.
Please affix your signature and date below to verify you have understood these limitations of the Federal Express Same Day Service option and also our inability to impact the timeliness of the shipment once it is to the carrier, or our ability to grant shipping refunds for the above service failures.
Furthermore, we will NOT re-ship the product via same day on our account for ANY reason.
I) Sales Tax applies to MN (Minnesota) customers only unless MN customer provides Velocity Tech Solutions with a valid and correct tax exemption certificate applicable to the product ship-to location prior to Velocity Tech Solutions' acceptance of the order.
II) Ground shipments placed after 3:30 PM Central Time are subject to shipping on the next business day. The best way to ensure that your order is received is to call us (888-784-2088 or 651-633-0095). We welcome your inquiry on the status of your order/s. We understand emergencies and we will work to accommodate you.
III) Orders placed during the weekends or holidays are shipped the next business day, unless you contact contact us via our Emergency Order Line at 651-242-9390 (Subject to a $100 per order surcharge).
IV) We are not responsible for severe weather delays at origin or destination of any item sold.
V) We do not ship to guest at hotels.
VI) All Shipments are Based on Business day Travel not including Saturday or Sunday (with the exception of Saturday Delivery or Same Day Delivery, through special arrangement).
VII) We do not ship to PO Boxes.
VIII) Additional charges apply for upgrading the shipping method. Customers requesting upgrades on shipment must contact customer service.
IX) Shipping Definitions (When placed during business hours - Monday through Friday 7 AM to 6 PM Central Time on a business day):
- Same Day Delivery (Phone Orders Only) - Same Day (typically) when placed before 2 PM Central Time (based on flight availability and times provided by airlines at nearest airport to the ship-to location)
- Saturday Delivery (Phone Orders Only) - by Noon on Saturday in MOST areas
- First Overnight - by 8, 8:30, 9 or 9:30 AM, in MOST areas
- Priority Overnight - by 10:30 AM Next Business Day in MOST areas
- Standard Overnight - by 3 PM or 4:30 PM Next Business Day
- 2 Day A.M. (Phone Orders Only) - by 10:30 AM in 2 Business Day in MOST areas
- 2 Day Service - 2 Business Days
- Express Saver - 3 Business Days in Most Areas
- Ground - 1 - 7 Business Days
NOTICE: We are NOT responsible for weather delays experienced by our carriers. We cannot guarantee exact shipping times regardless of Carrier Claims. If the carrier is late through no fault of our own, no credit for shipping will be issued. Please call in the order if you have specific time requirements and expectations.
Any Shipments refused by recipient are not entitled to any shipping refunds, or any expenses incurred to have the package returned to Velocity Tech Solutions.
Limited Warranty Policy
The entire warranty of Velocity Tech Solutions, and your exclusive remedy, in the event of defective product, shall be, at the discretion of Velocity Tech Solutions:
- refund of the price paid for the product
- replacement of the product
- repair of the product
An RMA number must be granted by customer service prior to shipment back to Velocity Tech Solutions. If returned to Velocity with no RMA#, refund may not be applied.
This limited warranty is void if damage has resulted from accident, abuse, misapplication, or modification, or Act of God, such as a lightning strike. The limited warranty is void if improper packaging results in physical damage to the product on its return trip to Velocity Tech Solutions. Any replacement is warranted for the remainder of the original warranty period or 30 days, whichever is longer.
In no event shall Velocity Tech Solutions or its suppliers be liable for any damages whatsoever, including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss.
Velocity Tech Solutions, on behalf of itself and its suppliers, disclaims all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose for our product.
Warranty periods are listed with each item and vary from 3 months to 3 Years.
We are unable to provide a 1 year warranty for international customers. Should your product arrive Dead On Arrival Velocity Tech Solutions will replace the product.
Administration of Limited Warranty Policy (USA)
An RMA number must be granted by customer service prior to shipment back to Velocity Tech Solutions. The customer service representatives will verify the serial number of the item in which warranty has been claimed. If this serial number does not match the serial number of the item in question, no warranty will be granted.
In cases where warranty is claimed on units which consist of more than one assembly, (such as servers, for instance), the customer service representative will verify the serial number of the server and the serial numbers of any components for which warranty is claimed. Specifically, if a hard drive or other component is claimed under warranty, the serial number of the hard drive must match the serial number of the hard drive in the original shipment. Under no circumstances will Velocity Tech Solutions warranty components such as hard drives, power supplies, or any other components that were not part of the original shipment.
Customer is responsible for shipment of the defective unit back to Velocity Tech Solutions. When the RMA component is received, the technical staff will inspect the item for physical damage or other non-qualifying circumstances. (See Limited Warranty Terms Above.) If the item qualifies for warranty coverage, the item will then be replaced with either the exact part number or an equivalent component. Velocity Tech Solutions will ship the replacement via Federal Express Ground shipment.
Customer is responsible for shipping charges if they require faster shipment.
Velocity Tech Solutions will ship a replacement item in advance* of the returning failed item. If, upon receipt of the failed item, it is determined the item serial number does not match the serial number of the item originally sold, customer will be billed for the replacement item.
If the returning failed item does not arrive within 30 days of the grant of an RMA number, customer will be billed for the replacement item.
Extended Limited Warranty Coverage
Velocity Tech Solutions offers extended limited warranty coverage on server equipment in certain cases.
All of the Limited Warranty Policy and Administration of Limited Warranty Policy terms apply to units with Extended Limited Warranty Coverage.
To reiterate key specifics of the policies above:
Warranty will not be allowed on servers and components that have not been verified to have been included in the original shipment. We will not warranty hard drives and other items from other sources that have been added to our servers by the customer. We will not provide technical support for non-original items that have been installed by the customer in our servers.
Velocity Tech Solutions will, at its discretion, and as a courtesy to our customers, ship advance exchanges of parts claimed under warranty. If the part claimed under warranty is determined not to be originally from Velocity Tech Solutions, or does not arrive to our facility within 30 days, customer will be billed for any advance exchanges.
Velocity Tech Solutions will ship replacement parts via Ground shipping. As a courtesy to our customers, Velocity Tech Solutions will sometimes ship advance exchanges faster than ground shipment in emergency cases.
Velocity Tech Solutions is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to Policies@velocitytechsolutions.com with 'unsubscribe' as the subject line.
Velocity Tech Solutions does not sell, trade or rent your personal information to others.
* Not Applicable to International Shipments.