Velocity Tech Solutions provides remote and on-site server maintenance, troubleshooting and support nationwide. We support a wide range of server brands, including DellEMC, Cisco and HP. You’ll get experienced technical support for your entire server infrastructure, with the convenience of one comprehensive maintenance contract.
Server uptime is essential to your operation. When your server is down, Velocity’s First Response Team will quickly troubleshoot your server downtime issue 24 x 7 x 365. Once we’ve identified the problem, we will either perform remote service or dispatch a Velocity Engineering Team Field Engineer to address the server maintenance problem on-site. Our Velocity Logistics Team has access to a worldwide network of replacement parts suppliers to expedite replacements in most major US cities.
Whether you’re deploying a new server system or replacing a single existing server, our Velocity Field Engineers can bring their years of experience to your location to install and set up your new server hardware.
1 Year, 2 year and 3 Year Plans
Velocity Support+ service contracts can be customized to fit your specific server maintenance and support needs. We offer 1, 2, 3, 5-year plans and have unique levels of support packages.
PLATINUM
24 Hours a Day, 7 Days a Week
4 Hour On-Site
Best Effort Resolution
GOLD
24 Hours a Day, 7 Days a Week
Next Business Day On-Site
Best Effort Resolution
SILVER
8x5xNBD 8AM - 5PM,
Monday through Friday
Next Business Day On-Site
Best Effort Resolution
The Velocity Tech Solutions Asset Management Portal is your one-stop shop for staying up to date with your IT assets. The portal gives you a single pane of glass look at all of your IT hardware and associated license renewals and maintenance contract deadlines. Our portal is free and enables you to submit maintenance tickets, track renewal dates and keep track of everything in your IT environment quickly and easily. Ask your Velocity Tech Solutions partner for a demo.
Velocity Support+ service contracts make IT support worries obsolete. Our experienced hardware engineers and technicians provide trusted support for a wide range of IT OEM equipment. Let us create a customized support package for your server infrastructure.